Hobbs Enterprise (UK) Ltd T/A MCS understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.mcs.support (“our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
|“Account”||means an account required to access and/or use certain areas and features of our Site;|
|“Cookie”||means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in Part 14, below; and|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)|
- Information About us
Our Site is owned and operated by Hobbs Enterprise (UK) Ltd T/A MCS, a Limited Business registered in England under company number 07992416.
Registered address: Unit 3 Babylon View, Oxford Road, Pen Mill Trading Estate, Yeovil BA21 5HR. Which is also our Trading Address.
VAT number: 849 8669 45.
Data Protection Office: Mike Hobbs
Email address: email@example.com
Telephone number: 01935 434466
Postal address: GDPR Enquiry, MCS Unit 3 Babylon View, Oxford Road, Pen Mill Trading Estate, Yeovil, BA21 5HR
We are a member of Federation of Small Business.
We are a Silver Small and Midmarket Cloud Solutions Microsoft Partner.
- What Does This Policy Cover?
- What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed if we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. However, we would welcome the opportunity to resolve your concerns ourselves so please contact us first, using the details in Part 15.
- What Data Do You Collect and How?
|Data Collected||How We Collect the Data|
|Identity Information including title, name, address.||Data subject adds data to website account on website or over the phone.|
|Contact information including email address, mobile and landline numbers.||Data subject adds data to website account on website or over the phone.|
|Business information including business name, job title, business email address.||Data subject adds data to website account on website or over the phone.|
|Profile information including preferences, login details, payment preference, purchase history.||Data subject adds data to website account on website or over the phone.|
|Technical information including IP Address.||Website logs Data.|
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
|What We Do||What Data We Use||Our Lawful Basis|
|Registering you on our Site.||Identity, Contact information, Business information, Profile information, Technical information.||Contract|
|Providing and managing your Account.||Identity, Contact information, Business information, Profile information, Technical information.||Contract|
|Providing and managing your access to our Site.||Identity, login details, Technical information.||Contract|
|Personalising and tailoring your experience on our Site.||Login details, Purchase history, Technical information.||Legitimate interests: Direct marketing|
|Administering our Site.||Identity, Contact information, Business information, Profile information, Technical information.||Contract|
|Administering our business.||Identity, Contact information, Business information, Profile information, Purchase history||Legal obligation|
|Supplying our products or services to you.||Identity, Contact information, Business information, Profile information, Technical information, Payment preference.||Legal obligation|
|Managing payments for our products or services.||Payment preference||Contract|
|Personalising and tailoring our products or services for you.||Identity, Contact information, Business information, Profile information, Technical information, Payment preference.||Contract|
|Communicating with you.||Identity, Contact information, Business information.||Contract|
|Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time by managing your preferences in our online MCS Account).||Identity, Contact information, Business information, Profile information, Technical information, Payment preference.||Contract|
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties (including Google Analytics and LiveChat) whose content appears on our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purposes for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purposes and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|Type of Data||How Long We Keep It|
|Identity Information including title, name, address.|
|Contact information including email address, mobile and landline numbers.|
|Business information including business name, job title, business email address.|
|Profile information including preferences, login details, payment preference, purchase history.|
|Technical information including IP Address.|
- How and Where Do You Store or Transfer My Personal Data?
We will store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.
Where we use external third parties, as detailed below in Part 10, that are based outside of the EEA. We do not share any Personally Identifiable Information with them.
Please contact us using the details below in Part 15 for further information about the mechanisms we put in place to shield your data from third country parties.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
- Data will be stored on devices with a minimum 128bit AES File System Encryption.
- Devices that store or access data will be maintained up up-to-date managed Virus and Malware protection software.
- All passwords stored on employee devices must be stored within an Encrypted container to a minimum standard of 256bit AES Encryption.
- Data transferred will be encrypted to a minimum of ZIP or 256bit AES Encryption.
- Do You Share My Personal Data?
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may sometimes contract with the following third parties to supply products or services.
|Recipient||Activity Carried Out||Sector||Location|
Muzammil Rauf Motiwala a Data Processor
|Subcontractor providing website development support||Website |
|Aamir Rauf Motiwala a Data Processor||Subcontractor providing website development support|
|Wivro Ltd a Data Processor||Subcontractor providing website and application development support|
Website and App Development
Martin Bridges a Data Processor
|Subcontractor providing File Maker Database Support|
Sumo Tech Ltd a Data Processor
|Subcontractor providing website development and IT support|
|Office 365 a Data Controller||Email and File Storage||Cloud Services||UK|
|Intuit QuickBooks UK Online a Data Controller||Accountancy|
|Wasabi Technologies, Inc a Data Processor||File Storage||Cloud Services|
|UKDedicated Ltd a Data Controller||Website Hosting||Cloud Services||UK|
|SiteGround Hosting Ltd a Data Controller||Website Hosting||Cloud Services|
|UKFast.Net Limited a Data Controller||Website Hosting||Cloud Services|
|Kaseya Limited a Data Controller||Database and Account Management||Cloud Services||EU|
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
- How Can I Control My Personal Data?
- In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or at the point of providing your details and by managing your Account).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?
You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for Google Analytics and LiveChat. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
All Cookies used by and on our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a Cookie acceptance popup at the bottom of our website requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.
Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first–party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose||Strictly Necessary|
|PHPSESSID||This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.||Yes|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Necessary”.||Yes|
|woocommerce_ch_hash||Stores an encoded string representing the contents of the WooCommerce shopping cart||Yes|
and the following third-party Cookies may be placed on your computer or device:
|Name of Cookie||Provider||Purpose|
|_ga||Google Analytics||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.|
|This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.|
|NID||Google Analytics||This cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English).|
|__livechat||LiveChat||Necessary for the functionality of the website’s chat-box function.|
|__lc_cid||LiveChat||Necessary for the functionality of the website’s chat-box function.|
|__lc_cst||LiveChat||Necessary for the functionality of the website’s chat-box function.|
|__lc2_cid||LiveChat||Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.|
|__lc2_cst||LiveChat||Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.|
|__oauth_redirect_detector||LiveChat||Allows the website to recognise the visitor, in order to optimize the chat-box functionality.|
|CASID||LiveChat||Allows the website to recognise the visitor, in order to optimize the chat-box functionality|
our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it.
The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
The analytics service(s) used by our Site use(s) the following Cookies:
|Name of Cookie||First / Third Party||Provider||Purpose|
|_ga||Third Party||Google Analytics||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gid||Third Party||Google Analytics||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.|
|_gat||Third Party||Google Analytics||This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.|
|NID||Third Party||Google Analytics||This cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English).|
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third–party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Mike Hobbs
Email address: firstname.lastname@example.org
Telephone number: 01935 434466.
Postal Address: GDPR Enquiry, MCS Unit 3 Babylon View, Oxford Road, Pen Mill Trading Estate, Yeovil, BA21 5HR.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.